Welcome to Ecalr! We aim to provide an exceptional online learning experience for kids. Please read our Cancellation, Refund, and Return Policy carefully before using our services. By using our website, you agree to comply with and be bound by the terms outlined below.
1. Cancellation Policy
- Users may cancel their child's enrolment in an online course at any time before the course start date. To cancel, parents or guardians must contact our support team at support@ecalt.com. Once a course has started, cancellation may not be possible, and the terms of the refund policy will apply.
2. Refund Policy
- Refund requests for cancelled courses made before the course start date will be processed according to the following schedule:
- Full Refund: Requests made within 7 days of enrolment.
- Partial Refund: Requests made within 15 days of enrolment.
- No Refund: Requests made after 15 days of enrolment or once the course has started.
- Refunds will be issued to the original payment method used during enrolment. The refund process may take 5-7 business days to complete.
3. Return Policy
- Our online courses are digital products, and as such, there is no physical return of items. However, we understand that circumstances may arise that require special consideration. If you believe you have a valid reason for a return, please contact our support team at support@ecalt.com to discuss your situation.
4. Contact Information
- If you have any questions or concerns regarding our Cancellation, Refund, and Return Policy, please contact our support team at support@ecalt.com.
5. Modifications to Policy
- We reserve the right to update or modify this policy at any time. Users will be notified of significant changes. Continued use of our website and services after changes indicates acceptance of the updated policy.
6. Governing Law
- This policy is governed by and construed in accordance with the laws of Vashi jurisdiction. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Vashi.
Thank you for choosing Ecalt. We appreciate your understanding of our policies as we strive to provide the best online learning experience for kids.">">">